Buncombe County Emergency Alert System Fails in Nationwide CodeRED Outage; 911 Service Unaffected
By Marge | Published 2025-11-18T17:24:59.153+00:00
News
Buncombe County -- November 18. 2025: Buncombe County Government is currently grappling with a critical outage of its primary alert system, CodeRED/BC Alerts. This disruption is part of a nationwide CodeRED system outage that affects the county’s ability to send both urgent and routine notifications via text, email, and recorded phone calls.
The Cause: Security Shutdown by Vendor OnSolveThe vendor, OnSolve CodeRED (now Crisis24), has provided no timeline for restoration of service. The CodeRED system was voluntarily taken offline across the United States due to the immediate detection of potential security vulnerabilities in the platform. This action was taken as an urgent, precautionary measure to conduct an extensive security review and patch, and was not a planned test or exercise. The vendor reports that there is currently no in